The Origin MMS Visa Debit card is your convenient way to access your offset account linked to your Origin MMS home loan. The Visa Debit card allows you instant access to funds in your linked account.

You received the Origin MMS Visa Debit card because our records show that you have an existing Visa Debit Card. We have recently upgraded our product and will no longer be supporting the existing card. We sent you a new card to ensure that you continued to have access to your funds while these exciting changes continue within our product offering.

We understand sometimes our customers don’t want things to change. Our existing Visa debit card product is being retired, and from 31st May 2022 the old Visa debit product will not be supported.

If you decide that you’d prefer to not have a Visa debit card attached to your loan or offset account, you are welcome to call us on 1300 767 023 and request we cancel it. Alternatively, you can cancel your own card in your online banking portal.

We have a team ready to make this process as seamless as possible.

You are most welcome to cancel your existing Visa Debit card through your online portal. If you want the new Visa debit card, then we suggest waiting until you have received and activated your new Visa debit card to ensure that you always have the access you need. Once a card is cancelled it cannot be undone.

Any remaining existing Visa debit cards will be retired and closed by our customer service team by 31 May 2022.

Unfortunately, our customer service team don’t have the ability to speed up your card order, nor advise you where the card is in the process. You will receive your card at the earliest possible time and will continue to have access to your existing card until it is received.

Our team are standing by and are ready to answer all questions you may have about the new Visa Debit card.

You can also write to us, simply log into your Origin MMS app or Online banking, go to ‘Messages’ in the menu and follow the prompts or email us on [email protected]. We aim to get back to you within 24 hours.

Alternatively, you can call us on 1300 767 023 during 9am -6pm Monday -Friday

To make purchases and withdraw funds with your Visa Debit card, simply log onto your mobile banking application and activate your card through your app. You can also set and change your PIN through this function. Your card will need to be activated, and PIN Set up before you attempt to use your card.

To Withdraw funds using your Visa debit card, you will need your PIN. Our Visa Debit Cards can be used at all ATMs where Visa is accepted. Note that fees may be charged by the ATM which will be taken from your account.

To purchase items instore, you are able to use the Tap and Go Function of the Visa debit or you are able to insert your Chip into the facility and enter your PIN. The choice is yours.