Financial assistance

Financial problems can affect anyone, anywhere, at any time. With debt building up, paying your mortgage can feel overwhelming.

If you’re an Origin MMS customer and require financial support, please get in touch with us as soon as possible so we can better understand your specific circumstances and take you through the support options we have available for you.

Financial hardship

Should you be suffering hardship and struggling with your repayments due to loss of income, we are here to help.

For assistance, please contact our Hardship team on 1300 099 382 or email

You can also  download our hardship forms by clicking here and then email the completed form to our hardship team.

You may also want to visit Credit Smart which provides helpful advice for those suffering from financial hardship. Credit Smart can also provide emergency support or assistance, including help with mental health, on their emergency support services page.

Or Government debt counselling services are available via the National Debt Helpline to help address financial problems, manage debt, and make informed choices about their money during times of hardship.

ASIC’s MoneySmart website offers free and impartial financial guidance and tools to individuals to help them make the most of their finances. They also provide additional links to financial counselling resources here:

Natural disaster

If your property was damaged due to a natural disaster such as a flood, please contact us directly on 1300 767 023 (option 4), or email us at

And in the situation of financial loss, you can apply for Financial Hardship by calling our Hardship Team on 1300 099 382 or by sending an email to