Welcome to Resource Centre

KEY DOCUMENTS

Target Market Determination (TMDS) documents

Our TMDs outlines the suitable audiences for our products based on their needs, goals, and financial circumstances.

Break cost fact sheet

Break Costs apply if a fixed-rate loan ends earlier than agreed. For details on how these costs are calculated and when they’re charged, please consult our break cost fact sheet.

We’re here to help

Seeking Financial Assistance or experiencing circumstances that may require additional care and support when interacting with us, please let us know how we can assist you respectfully.

Specialist Disability Accommodation Investment Guide

Comprehensive guide about investing in NDIS Housing and considerations when buying SDA Properties. 

SMSF Offset Facility Guide

The SMSF Offset Facility Guide details the main features, rules, and compliance requirements of the Origin MMS SMSF offset facility. Use this guide to inform clients interested in, or applying for, a SMSF home loan about relevant obligations under the Superannuation Industry (Supervision) Act 1993 (SIS Act).

FORMS – NEW BORROWERS

Application Change Request Form

Application change
request form

Please complete to request a change to your home loan application prior to settlement.

Fixed Rate Lock-In Request Form

Fixed rate lock-in
request form

Please complete this form if you would like to lock-in a fixed rate.

Fixed Rate Lock-In Request Form Sharia

Fixed rate lock-in
Sharia-specific form

For Sharia-compliant finance, please complete this form if you would like to lock-in a fixed rate.

Mortgage application form

Please complete for loan applications.

Third Party Access Form

Third Party access form

Please complete to grant third parties access to your account(s).

FORMS – EXISTING BORROWERS

Direct Debit Request Form

Direct debit form

Authorisation to nominate or update your loan repayment direct debit details.

Linked Account Nomination Form

Linked account
nomination form

Complete to nominate a linked account for redraw purposes.

Product Switch Request form

Complete to request a change to your loan. Requested changes include switching from principal and interest repayments to interest only repayments or switching from a variable to fixed interest rate

Open an Offset Account Form

Open an offset
account form

Complete to open an offset account post settlement.

Post Settlement Change Request Form

Post settlement change request form

Complete to request a change to your loan application post settlement.

Redraw Request Form

Redraw request form

Complete the request to redraw funds from your loan. Please be sure to provide a reason for the withdrawal request.

Repayment Change Form

Repayment change form

Complete to request a change to your repayment frequency. For example, you can choose to switch from monthly to fortnightly or weekly repayments.

Third Party Access Form

Third Party access form

Please complete to grant third parties access to your account(s).

General enquiries

Can’t find the form or document you’re looking for? Send us a message, and let us know how we can assist you.

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    1300 767 023
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    +61 2 8244 5100
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    [email protected]
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    Level 12, 77 Castlereagh St Sydney NSW
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    PO Box A1244, Sydney South NSW 1235

      Financial assistance

      Financial problems can affect anyone, anywhere, at any time. With debt building up, paying your mortgage can feel overwhelming.

      If you’re an Origin MMS customer and require financial support, please get in touch with us as soon as possible so we can better understand your specific circumstances and take you through the support options we have available for you.

      Financial hardship

      Should you be suffering hardship and struggling with your repayments due to loss of income, we are here to help.

      For assistance, please contact our Hardship team on 1300 099 382 or email [email protected]

      You can also download our hardship forms by clicking here and then email the completed form to our hardship team.

      • Origin Hardship Variation Form
      • Sharia Hardship Variation Form

      You may also want to visit Credit Smart which provides helpful advice for those suffering from financial hardship. Credit Smart can also provide emergency support or assistance, including help with mental health, on their emergency support services page.

      Or Government debt counselling services are available via the National Debt Helpline to help address financial problems, manage debt, and make informed choices about their money during times of hardship.

      ASIC’s MoneySmart website offers free and impartial financial guidance and tools to individuals to help them make the most of their finances. They also provide additional links to financial counselling resources here: https://moneysmart.gov.au/managing-debt/financial-counselling

      Natural disaster

      If your property was damaged due to a natural disaster such as a flood, please contact us directly on 1300 767 023 (option 4), or email us at [email protected]

      And in the situation of financial loss, you can apply for Financial Hardship by calling our Hardship Team on 1300 099 382 or by sending an email to [email protected]

      Protect Your Digital Self

      You can follow the four simple steps below to reduce the risk of being scammed. Find out more about identifying and protecting yourself from scams by visiting Australian Government’s  ScamWatch website.

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      Pause before sharing your personal information. Ask yourself, do I really need to give my information to this site or this person?
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      Activate two layers of security. Use two-factor authentication for an extra layer of security to keep your personal information safe.
      Protect Your Digital Self  Icon acronym C
      Call out suspicious messages. Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact point or report it.
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      Turn on automatic software updates. Set your software, operating system and apps to auto update to make sure you get the latest security features.

      Remember that we will never send you an email with links to sign-in pages, or ask for your personal information, account details, PIN, or passwords.

      Always ensure your computer and other mobile devices have up-to-date security software, and we would suggest avoiding the use of public wi-fi to access your banking.

      If you think that your data or financial details may have been compromised, please contact us immediately at 1300 767 023.

      Protecting Your Data

      We prioritise data protection and implement four layers of security measures.

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      Third-party ISO27001 compliant
      electronic identification and application processing technology used to capture and process your financial information.
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      Industry-recognised best practices
      used to encrypt and protect your personal, sensitive and financial data.
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      Advanced bank verification system
      allows us to quickly verify bank account information online so we can respond to you quickly
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      Australian Cyber Security Centre Essential 8 framework
      alignment and strategic partnerships with world-leading cybersecurity firms ensure the utmost care is taken with your data.